![]() ![]() An incident is an issue that focuses on one aspect of the product - e.g. Help > Support > Log a Support Request What constitutes an incident?Īn "Incident" is defined as the service event starting from the initial customer call until closure, or resolution of the problem or issue. If you are using Zentitle, our Cloud-Based Licensing and Analytics, you can login to your dashboard and raise a support request by navigating to: Please note all support is via our online service. Support is available for customers during a trial or with a valid subscription to one of services and is available at as are free Source Code, License Managers, Test Harnesses, Upgrades, Patches and much more to help you speed through your implementation. We are a US (and UK) based Company and cover 16 hours of the day in support across most time zones. If you send a support request, your incident will be returned as soon as possible, usually within a few hours and up to 24 hours. We recognize that the success of your business frequently depends on timely answers to your questions. With millions of consumers using our technology all over the world, on every platform, you can be assured that our product is well tested and robust. With over 10 years experience it's likely we will have seen your situation before and can help you implement, manage and support your applications in the field. When your company's future is at stake on your software product, you can rely on your Software License infrastructure supplier Nalpeiron to help. Technical support can make or break your product. See how easy it is to get up and running within a few hours and check out all the benefits to you with no obligation.įind out why more and more software developers are choosing Nalpeiron over the complicated & expensive alternatives.Nalpeiron is well known for it's easy to implement solutions and a lot of this reputation is because of our incredibly dedicated support team who are at hand to help and assist you. ![]() You will be able to test your application in a live environment including the ability to complete the whole process from setup to integration. With a free fully functional 30 day trial. Learn about the Nalpeiron Licensing Service™ Reduce time to market - make per customer license adjustments offering total application control without the need for user re-installation Lower support costs – New "PnF" technology eliminates phone calls from end users trying to re-license software or move licenses between PCs. Robust copy protection – provides uninterrupted user access to licensed software even after upgrades, updates, or modifications to their desktop. Increased flexibility – enables you to price, package, and protect your software with a wide range of product activation and protection options. Beats Norton Ghost, MS VirtualPC and VMWare! Protect apps developed in. Deploy once, sell in many forms.Ĭopy-protects your applications – powerful SDK prevents illegal copying or sharing. Increase revenue - Upsell, cross sell, downgrade, update, feature clipping and all totally "on the fly". It has considerably more features and power and is offered as a hosted total solution.Īdvantages of using the Nalpeiron Licensing Service: ![]() NLS™ should not be compared to other simple activation products. Using NLS™ " licensing-on-the-fly ™" you can ship a single binary to all your customers and enable or disable features and rights in any way you want, at any time, changing versions or making per customer adjustments without the need for end user re-installation - including trials. NLS™ allows software publishers to control, market, measure, report and manage their applications plus capture license abuse - all online. Nalpeiron's goal is to add value to our customer's and we have focused much of our engineering on solving business issues rather than just technology, you will: ![]() Nalpeiron Licensing Service™ (NLS™) is a hosted licensing, activation and registration service that strikes a unique balance between protecting your applications and enhancing the end user experience. Nalpeiron Licensing Service™ provides over 1000 NalpeironĬustomers worldwide with tools to control and manage theirĪpplication Software throughout it's lifecycle. ![]()
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